We have recorded cases of impersonating VIRGOSHOP or delivery units for fraud. Please note:
Absolutely DO NOT transfer extra shipping fees to personal accounts.
DO NOT read OTP code to shippers.
If shipper asks for payment before inspecting goods but acts suspiciously, refuse and contact VIRGOSHOP immediately.
Always check waybill code on package matches the code in notification email.
To ensure order safety:
When order not yet shipped: Please contact CS immediately for support.
When order is in transit: Unfortunately, we cannot change address directly. You may need to cancel and re-order, or negotiate with shipper yourself (however this is not guaranteed).
Currently, we only support delivery within Vietnam territory.
If you notice signs of tearing, serious dents on package:
Please take photos/videos of package condition BEFORE opening.
Record unpacking video (Unboxing) as evidence.
Contact CS department immediately for support on return/compensation.