Payment Methods

At VIRGOSHOP Studios, we optimize payment process to bring safe, convenient and most secure shopping experience for customers.

Cash (COD)

Pay cash directly to delivery staff upon receiving product at requested address.

  • Inspect package exterior before receiving.
  • Absolute safety, no bank card needed.
  • Applicable for all orders nationwide.
  • Free COD fee.

VNPAY Payment Gateway

Modern, secure payment via VNPAY-QR gateway, supporting most banking apps and E-wallets (VNPAY Wallet).

  • Scan QR Code quickly, conveniently.
  • Supports 40+ domestic and international banks.
  • Frequent vouchers from VNPAY.
  • Absolute order security.

Payment Process Guide

01
Select Method

At "Checkout" step, please choose 1 of 2 methods: "Cash on Delivery (COD)" or "Pay via VNPAY".

02
Confirm Order

After clicking "Place Order":

  • For COD: System confirms immediately and sends notification email.
  • For VNPAY: You will be redirected to secure VNPAY payment gateway. Please open Banking App to scan QR or enter card info to complete transaction within 15 mins.
03
Complete & Delivery

After successful payment (or COD confirmation), order status changes to "Processing". VIRGOSHOP will pack and hand over to carrier soonest.

Change Payment Method

Realized you chose wrong method? Don't worry, VIRGOSHOP supports changing payment method for orders not yet shipped (Status: Processing).

⚠️ Important Note:

If order is "In Transit", you CANNOT change payment method on system.

In urgent case, please contact CS Hotline immediately for manual assistance.

Frequently Asked Questions

Q. I paid via VNPAY but transaction failed?

A. If money deducted but order says "Unpaid", please DO NOT place new order. Capture transaction screen and send to CS, we will check and update order status manually.

Q. Does COD allow product inspection?

A. VIRGOSHOP allows checking exterior (box condition, seal tape) before receiving. However, trying on product depends on specific carrier's policy at that time.

Q. How does refund work?

A. For COD orders, we refund via bank transfer. For VNPAY orders, money is refunded (Refund) directly to account/card used for payment (5-14 working days depending on bank).